Summary List Placement
If your Roku streaming device is experiencing glitches or not performing the way it’s supposed to, you can reset it in a few different ways.
First, you should try restarting your Roku, as this soft reset does not erase any of your settings or log you out of your channels. In many cases, this will fix channels or apps that are repeatedly freezing or crashing.
Then, if the problem persists, you can perform a factory reset, which is a more holistic solution that restores your device to its original settings.
Note: While restarting your Roku will not affect your settings or data, performing a factory reset will erase any personalization, remove all downloaded channel apps, and unlink the device from your Roku account.
Here’s how to restart your Roku, or perform a factory reset.
How to restart a Roku device
You can restart your Roku from the Settings menu, or do a forced reboot by pressing a series of buttons on your Roku remote or unplugging the Roku power cord.
To restart your Roku from Settings:
1. From the “Home” menu, scroll down to the “Settings” menu.
2. Select the “Settings” menu by pressing “OK” on the remote.
3. Scroll down to select the “System” option. Press “OK” on your remote to open the menu.
4. Scroll down to the “System restart” option and press “OK” on your remote.
5. Select “Restart.” Your device will shut off, then turn on again. You will see the bouncing Roku logo while the device is booting up.
Note: Older Roku devices (first and second generation) may not include a “System restart” option in the Settings menu. However, all newer Roku devices have an option to restart through the Settings menu.
To reboot your Roku if it’s frozen:
If your Roku encounters a more serious glitch, it may freeze and block you from navigating the menus. In that case, you’ll need to press a series of buttons on your remote control to trigger a reboot.
1. Press the “Home” button five times.
2. Press the “Up” arrow once.
3. Press the “Rewind” button twice.
4. Press the “Fast Forward” button two times.
5. After pressing the buttons in this order, your Roku will eventually turn off. After a few seconds, you should see the bouncing …read more
Source:: Business Insider