Travelers wait to check-in at Toronto Pearson International Airport on June 30, 2022 in Mississauga, Ontario.
Yu Ruidong/China News Service via Getty Images
A couple and their two children missed a Disney cruise after Air Canada cancelled their flight.
Instead, they spent three days traveling and slept “on benches” in the airport overnight.
Their daughter tested positive for COVID in the emergency room a few days later, her father told Insider.
A family of four missed a long-awaited Disney cruise after Air Canada delayed and cancelled their flights over Independence Day weekend – among hundreds who have seen vacation plans dashed by this summer’s travel chaos.
“Our kids are devastated,” their father, Nathan Morris, told Insider. “We had planned the trip many months ago and had talked about it almost every day since.”
The $5,500 week-long cruise to Alaska was meant to be a birthday gift for the family’s six and ten-year-old children, who instead spent the holiday weekend in multiple airports.
The family’s first flight from Baltimore to Toronto took off two hours later than scheduled and sat on the tarmac for over one hour waiting for baggage personnel, Morris said. This caused them to miss their connecting flight to Vancouver, where the cruise was ported.
Air Canada then rebooked the family’s flights for early the next morning with an additional layover in Montreal, flight documents viewed by Insider show.
“One person at customer service even stated that, had we been watching the news, we would have known this was going to happen,” Morris said, adding that the airline did not offer hotel accommodations.
The couple and their two young children had to sleep “on benches underneath escalators in the Toronto airport,” he told Insider.
Passengers were ‘herded around like cattle … without so much as an apology.’
Luggage piles up at Toronto’s Pearson International Airport on June 10, 2022.
Steve Russell/Toronto Star via Getty Images.
The flight from Toronto to Montreal was delayed the next morning, according to Morris. Then, the connecting flight from Montreal to Vancouver was delayed three and a half hours due to “an unforeseen aircraft maintenance issue,” documents show. By noon, the flight to Vancouver was cancelled entirely.
The next available flight wouldn’t leave until the next day, meaning the family would be unable to reach the port in Vancouver before the cruise departed. After two full days of traveling with kids, the couple decided to book the next flight home.
Throughout the rebooking process, Morris said they were …read more
Source:: Business Insider