Singapore Airlines was the best airline in the world in 2022, according to the study.
US carriers fared poorly in the study with none cracking the Top 20.
Indonesia’s Lion Air finished in last place in the study as the world’s worst airline.
After years of battling it out for the title of Worst Airline in America, Spirit and Allegiant now find themselves near the top of an even more dishonorable list: Worst Airline in the World.Spirit Airlines aircraft.
Allegiant and Spirit ranked among the worst airlines in the world behind only one other international carrier, Indonesia’s Lion Air, according to a new study.
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The study, by the Bounce luggage-storage app, used data from Official Airline Guide (OAG), Skytrax, FlightsFrom, the US Office of Aviation Consumer Protection, and individual airlines…John F. Kennedy International Airport
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…to compare on-time arrival rates, cancellation records, customer ratings, seat comfort, in-flight meals and entertainment, staff service, and luggage allowances.
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Source: Bounce Best & Worst Airlines Study
Spirit and Allegiant have topped worst-airline lists before. Travelers named Spirit the worst airline in the US in a 2022 American Customer Satisfaction Index survey.Spirit Airlines aircraft
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Source: American Customer Satisfaction Index
Allegiant had the lowest percentage of on-time arrivals among US airlines through most of 2022, according to the Air Travel Consumer Report.Allegiant
The new 2022 Bounce study – published online – broke carriers into separate US domestic and international best and worst lists. The US airline list added one component: Customer complaints from the US Office of Aviation Consumer Protection.Unclaimed luggage piles up at London Heathrow Airport on July 8, 2022.
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The study’s authors created an apples-to-apples worldwide best and worst list at Insider’s request.Terminal 5 at Heathrow Airport.
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Spirit finished tied for 59th place and Allegiant finished 61st out of the 62 largest airlines in the world based on departures, according to the study.Spirit Airlines kiosks in Boston.
Allegiant’s ultra-low-cost business model is very different from most other airlines in the study, according to company officials.An Allegiant Air Airbus A319 aircraft.
“Our fares are ‘unbundled,’ meaning that the base fare does not include the cost of amenities such as checked baggage, in-flight entertainment, priority boarding, or seat selection,” an Allegiant official told Insider via email.
Allegiant’s no-frills approach results in lower operating costs and …read more
Source:: Business Insider